Return & Refund Policy

Dpack

Refund & Return Policy

At Dpack, customer satisfaction is our priority. We aim to deliver high-quality packaging products with complete reliability and support. Please read our refund and return policy carefully before placing an order.

1. Return Eligibility

Product received damaged or defective
Incorrect item delivered
Return request raised within 48 hours
Proper proof such as images/videos required

2. Non-Returnable Products

Customized or made-to-order products
Used or damaged items after delivery
Improperly handled products
Bulk orders processed as per specifications

3. Return Process

Contact support via email or phone
Share invoice and issue proof
Product verification by our team
Approved returns processed accordingly

4. Refund Policy

Refunds processed after inspection approval
Processing time: 5–7 business days
Amount credited to original payment method
Refund status shared via email/phone

5. Replacement Policy

Replacement available for defective products
Subject to stock availability
Verification required before approval

6. Shipping Responsibility

Dpack covers shipping for company-side errors
Customer bears shipping in other cases
Shipping charges are non-refundable

7. Order Cancellation

Orders can be cancelled before dispatch
No cancellation after shipment dispatch
Cancellation approval depends on order status

Contact Us

For shipping, delivery, or order tracking related queries, feel free to contact our support team.

Company: Dpack

Email: dpacksolutionindia@gmail.com

Phone: +91 76699 88825